Returns and Privacy

Returns

Returns on firearms that have been transferred to you are not allowed. Once a new firearm is transferred, it is considered used, even if unfired. It is the customer’s responsibility to fully inspect the firearm at their FFL prior to accepting it into their possession. We do understand that some manufacturer defects may not be identifiable upon initial inspection, however by purchasing a firearm from us, you agree that upon discovering a defect in your transferred firearm that you will work with the manufacturer for replacement or repair (in accordance with their warranty policy).

Returns on accessories are accepted for merchandise that is defective unless it has been modified or installed in a build (those items will be subject to manufacturer warranty). Comstock Armory, Inc. will provide a refund or exchange on all other accessories found defective provided that the customer notifies us of the defect within 5 days of the item being delivered. Please do not return packages prior to receiving a return authorization. Please use the “Contact Us” form to receive a return authorization. Once return authorization has been approved, a return shipping label will be provided to you.

All non-defective returns are subject to a 10% restocking fee with a $15 minimum. Please note, items returned without packaging or destroyed packaging will be subject to up to a 50% restocking fee. Customer is also responsible for return shipping charges. If a prepaid return label is provided, it will be deducted from the refund (in addition to the restocking fee). All returns must be received within 30 days from the date of purchase or they will be refused. Please do not return an order prior to receiving a return authorization. Returns not receiving prior authorization will be refused. Ammo cannot be returned due to safety reasons (no exceptions). Please use the “Contact Us” form to receive a return authorization.

All firearm orders require FFL paperwork to ship. Firearm orders over 15-days old without FFL paperwork will be canceled and charged a 15% restocking fee with a $15 minimum.

Privacy

Comstock Armory respects your privacy and is committed to protecting it. Comstock Armory provides this Privacy Statement to inform you of our Privacy Policy and how that information is used.

Comstock Armory will not sell, rent or lease your personal information to others. Comstock Armory will not share your personal information with third parties.

Comstock Armory is committed to protecting the information you provide us. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, Comstock Armory has in place appropriate security procedures to safeguard the information we collect.

We use Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive data such as credit card information. SSL encryption is designed to make the information unreadable by anyone but us. This security measure is working when you see either the symbol of an unbroken key or closed lock (depending on your browser) on the bottom of your browser window.

Credit card numbers are used only for processing payment and kept secure and confidential.

We value your opinions. If you have comments or questions about our privacy policy, please contact us at support@comstockarmory.com